Contact Us & Important Information
We are here to help you navigate the SRD grant system. Before reaching out, please review the options below to ensure you get the fastest and most accurate help.
Have You Checked Our Resources?
Many common questions are already answered in our detailed guides. This is often the quickest way to find a solution:
- To check your grant status, please use our SRD Status Check tool.
- For information on appealing a declined grant, see our How to Appeal guide.
- To find the latest payment dates, visit our Payment Dates page.
For Official Grant Inquiries: Contact SASSA Directly
mySRD is NOT SASSA. We cannot approve your grant, process payments, or change your personal information. For these issues, you MUST contact SASSA.
Contacting SASSA is necessary for:
- Questions about why your grant was declined.
- If you have not received a payment.
- To update your name, surname, or other personal details.
- Any other official matter related to your grant file.
Official SASSA Contact Details:
- SASSA Toll-Free Helpline: 0800 60 10 11
- SASSA Head Office: 012 400 2322
- Email: [email protected]
Contact the mySRD Team
If you have questions about our website, feedback on our guides, or have a media inquiry, we would love to hear from you. Please contact us for:
- Reporting a technical issue with our website.
- Suggesting a new guide or topic for us to cover.
- Inquiries about partnerships or advertising.
- Reporting information on our site that you believe is inaccurate.
Our Contact Information:
- Email: [email protected]
- Tel: 0800 13 03 94
- Support Hours: Monday to Friday, 08:00 – 17:00
- Location: Pretoria, South Africa
For your security, please DO NOT send your ID number, bank details, or other sensitive personal information in your email to us. We will never ask for it.
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